Refund policy

We have a 14 day return policy for stock items, which means you have 14 days after receiving your item to request a return. 

A stock item refers to pieces made and ready to dispatch at the time of order. Custom and semi-bespoke items are not eligible for refund unless not as described at the time of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The buyer pays return shipping. The original shipping fee will not be refunded unless the item was not as described.

If sending internationally, it is essential to mark the item as returned goods to avoid any import fees. If import fees are accrued, these will be deducted from the refund total.

You can always contact us for any return question at sarah@thepiecelondon.com.

Split payments

If ordering a semi-bespoke, bespoke or made to order item, we will begin production of your piece at the time of receiving your order. As such, should you decide to cancel your order, your 40% deposit is non-refundable.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.