Frequently Asked Questions
Postage & Shipping
How do you ship internationally?
For international orders we use a variety of insured transit partners, a tracking link will be provided after your order is confirmed.
Are items insured in transit?
Yes, items are fully insured, this cost is covered by us, for everyone’s peace of mind.
How will my items be packaged?
Using environmentally friendly materials is front of mind with packaging: ideally using materials both made from recycled materials that can in turn be recycled.
items will be presented in jewellery boxes or jewellery pouches and packaged with their safe arrival in mind.
Sizing & Alterations
Do you offer alterations?
Yes! Talk to us, we love making visions come true, and are proud to work with some remarkable jewellers specialising in antiques who make dreams come true.
Can rings be sized?
Where pieces can be resized it is stated in the listing, however do feel free to reach out to check! Often a resize is possible using specialist equipment - and so if your heart has to have it, we can often find a way.
What is the turnaround time on alterations?
This can be hugely variable, dependent on the type of work and time of year. We aim to have ring resizes sent out to you within a fortnight, but it's always best to check if you have a deadline in mind.
What is your returns policy?
We know that pieces don't always work out - and that is fine. You have 14 days to request a return and refund.
The exceptions to this rule are bespoke and resized (i.e. altered) items, and of course items that have been damaged since they arrived with you.
We are able to refund returned items when an item is physically returned to us in the same condition as it was sold. If sending internationally, it is essential to mark the item as returned goods to avoid any import fees. If import fees are accrued, these will be deducted from the refund total.
Who pays for return shipping?
The buyer is responsible for return shipping.
How can I pay?
We accept all major credit and debit cards. If you are having difficulty checking out your order, let us know ASAP and we will be in touch.
Do you offer layaway?
We are pleased to offer split payments on items, at our discretion. It is important that we arrange a payment plans that are flexible enough to suit both parties, and it's always best to get in touch so we can chat it over.
- Payment plans last a maximum of 3 months.
- Consist of a 25% deposit and two further split payments of the remaining balance OR consist entirely of three equal split payments, with 25% of the total purchase price equalling the deposit.
- In the event of defaulting on a layaway, your 25% deposit is non-refundable.
Instalments are paid on the website via an invoice which you will receive to your email address on the agreed date.
Please take note of your repayment dates when arranging a layaway, and if necessary contact us to prompt sending of your invoice.
We hope this makes larger, investment pieces more affordable.
Do you ship to Germany?
Yes, we are fully registered with LUCID, which is the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR).
Producers/distributors pay a license fee to the dual system for the collection, sorting and recycling of the packaging they introduced to the market. Our Dual System partner is Activate by Reclay.